DigiPest Control
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Garantie- Und Rückgabebedingungen

DIGIPESTCONTROL

GLOBAL WARRANTY & REFUND POLICY

Effective Date: 07.04.2017
Last Updated: 20.02.2026

This Warranty & Refund Policy (“Policy”) governs the warranty coverage, refund conditions, and related financial terms applicable to the digipestcontrol SaaS platform (the “Service”). This Policy forms an integral part of the SaaS Service Agreement.

1. NATURE OF THE SERVICE

1.1. digipestcontrol provides a cloud-based software-as-a-service (SaaS) platform. It does not sell physical goods or transfer ownership of software.

1.2. Subscription purchases grant a time-limited right to access and use the Service, not ownership rights.

1.3. The Service is delivered via internet-based infrastructure and may depend on third-party hosting, telecommunications, and cloud providers.

2. LIMITED SERVICE WARRANTY

2.1. Service Provision Commitment
The Company warrants that it will use commercially reasonable efforts to provide the Service during the active Subscription Term.

2.2. Technical Functionality
If the Service becomes completely inaccessible due to a critical system failure attributable to the Company and is not restored within a reasonable time, the Customer may contact support for resolution.

2.3. Updates and Improvements
System updates, security patches, feature enhancements, and performance improvements do not constitute a breach of warranty.

2.4. Exclusions
This limited warranty does not apply to:

  • Internet service provider failures

  • Third-party cloud infrastructure outages

  • Cyberattacks or force majeure events

  • Misuse or misconfiguration by the Customer

  • Unauthorized access due to Customer negligence

  • User errors

3. DISCLAIMER OF WARRANTIES

3.1. The Service is provided “as is” and “as available.”

3.2. To the maximum extent permitted by law, the Company disclaims all implied warranties, including but not limited to:

  • Uninterrupted availability

  • Error-free performance

  • Fitness for a particular purpose

  • Merchantability

  • Achievement of specific business outcomes

3.3. The Company does not warrant that the Service complies automatically with local regulatory requirements applicable to the Customer’s industry or jurisdiction.

4. FREE TRIAL (IF APPLICABLE)

4.1. If a free trial is offered, Customers may evaluate the Service during the trial period.

4.2. Unless canceled prior to the end of the trial period, a paid subscription may automatically commence.

4.3. Charges incurred after trial expiration are non-refundable unless required by mandatory law.

5. REFUND POLICY (B2B CUSTOMERS)

5.1. Access to the Service constitutes commencement of performance.

5.2. For business customers:

  • Subscription fees are non-refundable

  • No partial refunds for unused time

  • Partial usage does not entitle Customer to reimbursement

5.3. The Customer is responsible for evaluating the Service prior to purchase.

6. CONSUMER RIGHTS (B2C – MANDATORY LAW)

6.1. Where the Customer qualifies as a consumer under applicable law, mandatory consumer protection regulations shall prevail.

6.2. Under EU law, the right of withdrawal for digital services may be waived once performance begins with explicit consent.

6.3. In jurisdictions requiring statutory refund rights, those rights shall apply.

7. BILLING ERRORS

7.1. If incorrect charges occur due to a technical error, the Customer must notify the Company promptly.

7.2. Upon verification, appropriate corrections or refunds will be processed.

7.3. Payment processor-related disputes shall be handled in coordination with the relevant payment provider.

8. PAYMENT DISPUTES AND CHARGEBACKS

8.1. Customers agree to contact the Company prior to initiating a chargeback or payment dispute.

8.2. Fraudulent or unjustified chargebacks may result in:

  • Immediate account suspension

  • Termination of Service

  • Legal recovery actions

9. SUBSCRIPTION CANCELLATION

9.1. Subscriptions must be canceled before the renewal date to avoid automatic renewal charges.

9.2. Cancellation takes effect at the end of the active Subscription Term.

9.3. Failure to cancel before renewal constitutes acceptance of renewal charges.

10. SERVICE INTERRUPTION REMEDIES

10.1. If the Service becomes unusable for an extended period due solely to Company fault, the Company may, at its discretion:

  • Extend the Subscription Term

  • Provide service credits

10.2. Monetary refunds shall only be issued if:

  • Required by law

  • Explicitly agreed in writing

  • There is clear and material breach attributable to the Company

11. LIMITATION OF REMEDIES

11.1. Any refund or compensation obligation shall not exceed the total subscription fees paid by the Customer in the twelve (12) months preceding the claim.

11.2. Indirect, incidental, or consequential damages are excluded to the maximum extent permitted by law.

12. POLICY MODIFICATIONS

12.1. This Policy may be updated from time to time.

12.2. Updates become effective upon publication on the official website.

13. CONTACT INFORMATION

For warranty or refund inquiries:

Email: [Support Email]
Address: [Company Legal Address]

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